Terms & Conditions
BinMover – Terms and Conditions
1. Services Provided
2. Customer Responsibilities
● Provide accurate service address and pickup day.
● Ensure clear access to bins (including unlocking gates, clearing snow, etc.).
● Notify BinMover of any schedule or access changes at least 24 hours in advance.
3. Service Plans and Billing
● Customers agree to the monthly rate based on the selected plan.
● Payments are billed automatically and securely via credit/debit card.
● Plans are billed quarterly unless otherwise stated.
4. Cancellation and Refunds
● You may cancel at any time.
● No partial refunds for unused service after billing unless due to service error or cancellation by BinMover.
5. Missed Services
● BinMover operates in most weather conditions. However, extreme weather or city delays may affect service.
● If we miss a scheduled service due to our error, we will reschedule or credit your account accordingly.
6. Photo Proof
● We provide photo documentation after each service to confirm bin placement.
● Photos are accessible via email or customer portal.
7. Liability
● BinMover is not responsible for damage to bins not caused by our staff.
● We are not liable for trash not picked up by the city or for items placed incorrectly in bins.
8. Modifications
● We may update these Terms from time to time. You will be notified via email or on our website.
